SHIPPING & DELIVERY 
Our goal is to make sure you receive your online order as quickly as possible. 

Shipping costs 
We calculate your shipping rates at a standard national delivery rate based on the RRP (recommended retail price) of the item using the following rates: 

Total Order Price: Flat rate
Freight Charge : $10.00 

ACT, NSW, SA, VIC:  
Metro areas: 1-3 business days  
Rural areas: 3-10 business days  

NT, TAS, QLD, WA: 
Brisbane and Perth metro: 4-5 business days 
All other areas: 6-10 business days  

The above time frames are indicative only. All orders are dispatched from our warehouse located in Melbourne via Australia Post or courier. In peak times (eg. promotional periods, Christmas, Easter, public holidays) there may be a delay in goods being delivered. 

Please note we cannot deliver large goods to PO Boxes. Contact us prior to ordering to discuss options. 

On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, your order will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address. 

RETURNS AND EXCHANGES  
We hope that you will be delighted with your purchase.   If you change your mind about your purchase, you are welcome to return your product to us within 14 days of your purchase date for a store credit.  

For a Store Credit - the product returned must be un-opened and returned back in original packaging. 

To be able to exchange a product for a store credit you must provide a valid proof of purchase (including receipt, e-receipt)  

*Please note that due to the nature of the products, Spa and Beauty Products must be Unused, Sealed and in their original packaging to be eligible for a change of mind return for store credit. Any Foot Spa that has had water inserted will not be legible for a return nor store credit.  

CONSUMER GUARANTEES 
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above. 

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below: 

• If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a store credit.  
• If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a store credit or exchange. 

Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Campsnap may choose not to provide a refund, exchange or repair (if applicable). 

Campsnap will require proof of purchase before providing a remedy under the Australian Consumer Law. 

Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you. 

GOODS DAMAGED IN TRANSIT 
If any goods arrive damaged, please contact our Customer Service Team on cservice@homedics.com.au as soon as possible and provide proof of damage (e.g. pictures) straight away. Please do not tamper with the box until you have spoken to our customer service.  Pending inspection on the product Campsnap will either arrange for a for a replacement of the goods or refund the price to you.  

Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. Campsnap will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or if the wrong item was shipped.  

WARRANTY RETURNS  
Our products come with a standard 12-month warranty period. If you purchased a Campsnap product from a retail store, please return the faulty product directly to the store at which you made the purchase along with your proof of purchase (such as a receipt or bank statement). 

CONTACT US
Where you have any questions or concerns relating to your Online Order, please immediately contact our Customer Service Team on cservice@homedics.com.au or via our Live Chat service. 

 

FAQs  
How long will my return take? 
For returns via post, products typically are currently taking 7 to 10 business days to reach our warehouse. You will be able to track the delivery of your return via the Australia Post tracking number supplied when you book your return through Aus Post. Once our warehouse receives your return, it will be processed within 7 to 10 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account. 

We apologise for any inconvenience this may cause, and we appreciate your patience as we work to process all returns as quickly as possible. 

How do I return an item purchased with Afterpay? 
In order to return an item purchased with Afterpay, you must check that you meet the above return conditions and, if so, you may return your item via post and a store credit will be applied. 

I’ve received a product as a gift but it's not quite what I’m after. Can I return it? 
Gifted products can be returned for a store credit within 90 days provided you have a gift receipt as your proof of purchase and the product is unused. Unfortunately refunds are not available for gift returns. For consumer guarantees issues with gifted products, please see the 'Consumer guarantees' section above 

The packaging my order came in is damaged 
We’re sorry to hear that the packaging was damaged upon arrival. 
While we appreciate this is not the ideal condition to receive your item in, minor damage to the external packaging of an item can occur whilst in transit and is unfortunately outside our control. 

I received a different item from what I ordered.  
We’re sorry to hear that the item you received was incorrect. 

Please contact our Customer Service team at Cservice@homedics.com.au with your order number starting with CAMP… and a picture of what got delivered to you. We will correct this for you.  

If we no longer have stock available, we will offer you a full refund or the closest alternative product. We will happily discuss this with you.  Please note that if you paid for the order using store credit your only refund option is 100% store credit.